Vilvah Store Reviews

Vilvahstore.com is an online store that offers a variety of skincare and haircare products. The price range for these products is between ₹250 and ₹750. The store also has an app available on the App Store for iPhone and iPad users. Customers can expect their domestic orders to be processed between 1-5 business days, and the delivery to take place within 3-5 business days. For remote locations which are difficult to access, the delivery may take between 5-7 business days. Customers can also join the Vilvah Tribe and unlock exclusive rewards with every purchase and referral.

At Vilvahstore.com, the Return Policy is as follows: If an order cannot be processed within 45 working days, a refund will be initiated. However, once the order is delivered, products will not be returned unless there is a transit issue or product issue. A ₹50 deduction will be applied for cancellations or returns of orders that have left the warehouse.

The Shipping Policy is as follows: All online orders with a final cart value of Rs. 200 and above are eligible for processing. The average processing time is 1-5 business working days. After processing, the logistics partner will collect the order from the warehouse. The delivery timeframe is 1-7 working days based on the location. For international orders, the dispatch time is estimated to be between 7 to 14 days. Every international order is subject to standard shipping charges, which will be applied at the time of purchase. Please be aware that customs charges, VAT fees, or any other applicable duties imposed by your country will have to be paid by you, the customer. If an order incurs customs duties and you refuse to accept the delivery due to the charges, the authorities will be required to destroy the package. In such cases, a refund cannot be issued.

Vilvahstore.com is a progressive skincare brand that believes in Sustainability, Safe and Natural ingredients, High Performance formulation, Fairtrade and Cruelty free. These values are reflected in their products. Some of the best sellers include Shampoo, Alovera Gel, Combos, Sunscreen, Goatmilk Eye Cream, Hair serum, and Face mask. They also have a strong focus on Sustainability & Recycling. The store has a clear Returns and Refund policy. If an order cannot be processed within 45 working days, a refund will be initiated. However, once the order is delivered, they do not accept returns unless there is a transit issue or products issue. The store is available online and also has 3 retail stores – 2 in Chennai and 1 in Coimbatore. Their products are also available in marketplaces such as Amazon, Flipkart and Nykaa. For assistance, customers can contact them via email or WhatsApp.

Once an order is dispatched, customers will receive a confirmation email with tracking details, or they can log in to their account and view the order history.

Products from Vilvah Store are non-returnable and non-exchangeable, except for damaged or defective items. To replace a damaged or defective item, customers should email sales@vilvahstore.com within 72 hours of receiving the product, and attach their order invoice and a photo of the damaged product.

Approved refund credits will be made to the original method of payment within 7 working days.

Orders can be cancelled before dispatch from the warehouse, with a cancellation charge of Rs. 50/- for domestic orders and 10% of the total order value for international orders. Orders cannot be cancelled after dispatch.

Vilvah Store processes domestic orders within 1-3 business days and delivers them within 3-5 business days. International orders are processed within 1-3 business days and delivered within 7-10 business days, with the exception of certain countries.

Yes, international shipping is available through DHL or FedEx, and payment can be made using a debit or credit card.